Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: January 1, 2024

1. Introduction

Paradise 8 Casino ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name, email address, phone number, and date of birth
  • Postal address and country of residence
  • Payment information and transaction history
  • Identity verification documents
  • Gaming preferences and account activity

Technical Information

We automatically collect technical information including:

  • IP address and device information
  • Browser type and version
  • Operating system and screen resolution
  • Website usage patterns and clickstream data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and maintaining our gaming services
  • Processing deposits, withdrawals, and other transactions
  • Verifying your identity and preventing fraud
  • Communicating with you about your account and our services
  • Sending promotional offers and marketing communications (with consent)
  • Complying with legal and regulatory requirements
  • Improving our website and services
  • Providing customer support

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist in operating our business
  • To comply with legal obligations and regulatory requirements
  • To prevent fraud and ensure the security of our services
  • In connection with a business transfer or acquisition
  • With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for all data transmission
  • Secure servers with restricted access
  • Regular security audits and updates
  • Employee training on data protection
  • Multi-factor authentication for sensitive operations

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential cookies for website functionality
  • Analytics cookies to understand user behavior
  • Marketing cookies for personalized advertising
  • Preference cookies to remember your settings

You can control cookie settings through your browser preferences.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing
  • Withdraw consent: Revoke previously given consent

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Prevent fraud and abuse

Account information is typically retained for 7 years after account closure, as required by gaming regulations.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: privacy@paradise8casino.com
  • Data Protection Officer: dpo@paradise8casino.com
  • Live Chat: Available 24/7 on our website
  • Phone: +1-800-PARADISE (1-800-727-2347)

Your Privacy Matters: We are committed to protecting your personal information and maintaining transparency about our data practices. If you have any concerns about how we handle your data, please don't hesitate to contact us.